Help & support

Everything you need to set Billboard up, run your galleries, and roll it out across a whole fleet of Apple TVs.

32 resultsfor “IT

Getting started

Getting started

Create a gallery, enter its code on your Apple TV, and get your first slideshow on screen in a few minutes.

Getting started

The Billboard app on Apple TV

Install the app, enter your gallery code, reach on-device settings, and lock the screen down for always-on use.

Getting started

Network requirements

The domains and ports to allow through a school or corporate firewall so Billboard can load content on your Apple TVs.

Getting started

How much bandwidth Billboard uses

How Billboard uses your network — media downloads once and plays locally, so ongoing data use is small — and how to keep it light on big fleets.

Galleries

Upload and organise media

Add images and video to a gallery, reorder the playlist, and remove items. iPhone (HEIC) photos and 16:9 framing are handled for you.

Galleries

Supported files, sizes and limits

Which image and video formats you can upload, how large files can be, and what Billboard does to your photos to make them look sharp on a TV.

Galleries

Editing and cropping photos

Every photo is framed to 16:9 for the TV. Re-crop from the original any time, and set how long a photo shows or when it appears.

Galleries

Customise the display

Set how long items show, add an on-screen clock, and tailor the AirPlay panel — its text, the network name, and its colour.

Galleries

Broadcast a notice to every screen

Show one message across the top of every screen at once — closures, events or reminders — and switch it off in a click.

Account

Signing in and your account

Create an account, sign in with email or Google and Microsoft, reset a forgotten password, keep your organisation details current, and delete your account and data.

Account

Dashboard appearance and settings

Switch the dashboard between light and dark, choose an accent colour, add a display photo, and find your way around the Settings panel.

Account

Security and privacy

What Billboard stores, how your content and payments are kept secure, and the fact that your screens don't collect data about the people who see them.

Plans & billing

Plans, billing & screen limits

How plans and screen limits work, upgrading or downgrading, monthly vs annual billing, and managing your subscription.

Plans & billing

What counts as an active screen

How Billboard counts screens against your plan, which screens keep playing when you go over, and how to free one up.

Plans & billing

Change, upgrade or cancel your plan

Upgrade for more screens, switch between monthly and annual, update your card, or cancel — all from the billing page.

Deploy with MDM

Deploy with Jamf Pro

Push Billboard to a fleet of Apple TVs with Jamf Pro and configure each screen automatically with App Configuration.

Deploy with MDM

Deploy with Jamf School

Roll Billboard out to Apple TVs in schools with Jamf School and Apple School Manager, pointing each screen at the right gallery automatically.

Deploy with MDM

Deploy with Mosyle

Install Billboard on a fleet of Apple TVs with Mosyle and point each screen at the right gallery automatically with Managed App Configuration.

Deploy with MDM

Deploy with Microsoft Intune

Install Billboard on managed Apple TVs with Microsoft Intune and configure each screen using an app configuration policy.

Deploy with MDM

Deploy with Cisco Meraki

Use Cisco Meraki Systems Manager to install Billboard on your Apple TVs and configure each screen automatically with Managed App Configuration.

Deploy with MDM

Deploy with SimpleMDM

Install Billboard across your Apple TVs with SimpleMDM and point each screen at the right gallery automatically with Managed App Configuration.

Deploy with MDM

Deploy with Kandji

Install Billboard on your Apple TVs with Kandji and configure each screen automatically with Managed App Configuration.

Deploy with MDM

Apple Configurator 2

Set up Apple TVs for Billboard without a full MDM. Install the app, lock the screen to Billboard with Single App Mode, and save a blueprint to reuse across every device.

Deploy with MDM

Apple Business Manager & School Manager

Add Billboard to Volume Purchasing so your MDM can install it, and understand how Apple's business and school portals fit into an Apple TV rollout.

Apple TV basics

Set up a new Apple TV

Get a brand-new Apple TV ready for signage — pair the remote, connect to the network, and drop it straight into Billboard.

Apple TV basics

Restart, force restart and reset an Apple TV

Restart a frozen Apple TV, force a restart by cutting power, and factory reset one before you redeploy it.

Apple TV basics

Install a configuration profile on Apple TV

How configuration profiles get onto an Apple TV — with Apple Configurator or an MDM — since tvOS can't open a profile from a browser like an iPhone.

Apple TV basics

Keep an Apple TV running as a display

The day-to-day Apple TV settings that keep a signage screen on and current — stop it sleeping, keep tvOS updated, and turn off Apple's own Conference Room Display.

Apple TV basics

Lock a screen in place (kiosk / Single App Mode)

Keep an Apple TV on Billboard so it can't be exited to the Home screen, using Apple Configurator, Jamf or Intune.

Apple TV basics

AirPlay and Conference Room Display with Billboard

Billboard replaces Apple's blank Conference Room Display with your own content — and AirPlay still works in one tap, exactly like before.

Troubleshooting

Troubleshooting

Fixes for the most common issues: content not updating, a screen limit message, video that won't play, panel placement and remote controls.

Troubleshooting

Staying live when the internet drops

What your screens show if the Wi-Fi or internet goes down — you don't lose your content, and screens keep playing what they already have.

Still stuck?

We're happy to help with setup, billing or a fleet rollout. Email us and we'll get back to you.

support@getbillboard.app